The shop provides an opportunity to any person to purchase items including clothing, shoes, bags, books, CDs, DVDS on a pay as you feel basis. This means that people pay what they feel or what they can afford - in other words a donation for any item, this is to ensure that the experience people have is a dignified one.

Our team members are then able to encourage individuals to remember the shop when they and family are emptying their wardrobes and getting rid of items. Not only does make people feel part of something but no matter where they are in their lives, they also feel they are contributing to the wellbeing of others by giving something back.

If people cannot pay for an item, the team have the option to be flexible with kindness and use discretion to look at the assets and skills of the person. It maybe that they pay in clothing or other items as an exchange, they may put the kettle on and give a few hours of help to be with the team members and enjoy the atmosphere of the shop, do some cleaning or ironing or leaflet drop and this list is not exhaustive.  

On some occasions for example when a local resident has a job interview or funeral and cannot afford a new suit or outfit, we have loaned them on a trust basis and this has been very productive for ongoing relationships with customers. They become lifelong friends of the shop and advocate for the model.

We will also gift clothing to people who are in difficult personal circumstances too as a gesture of good will and again this has been impactful to people and our journey.